General terms and conditions
Introductory provisions
1.1.These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) govern the mutual contractual relations between the operator of the guesthouse “Penzion U Mě” (hereinafter referred to as the “Operator”) – the company Veřejné stravání CZ, a.s., IČO: 28507215, DIČ: CZ 28507215, with its registered office at Světická 1114/6, 100 00 Prague 10, registered in the Commercial Register, file number: B 14920/MSPH kept at the Municipal Court in Prague and guests to whom the accommodation provider provides temporary accommodation in the hotel and at the same time to such persons who express an interest in temporary accommodation in the hotel (hereinafter referred to as the “Guest”).
1.2.By concluding an accommodation contract between the accommodation provider and the guest within the meaning of the provisions of Section 2326 et seq.of Act No.89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”), on the basis of which the operator provides temporary accommodation to the accommodated person for an agreed period or for a period resulting from the purpose of accommodation in the hotel, the guest undertakes to pay the price for accommodation and related services according to the current price list of the accommodation provider, under the conditions specified in the accommodation contract and these terms and conditions (hereinafter referred to as the “contract”).
1.3.By concluding the contract, the guest undertakes to comply with the rights and obligations of the accommodated person under these terms and conditions.The terms and conditions are listed on the accommodation provider’s website Accommodation Rules
Ordering and reserving accommodation
2.1.The guest orders a stay by filling out and sending an electronic reservation form via an online platform.Accommodation can also be ordered by phone, email or in person, in which case the order is considered accepted only after its subsequent written confirmation by the operator.
2.2.The minimum essential details of the Reservation are: - the Guest's name and surname or the company's business name, the address of permanent residence or registered office of the company, contact information for the ordering person (name, telephone, e-mail), the date and scope of the requested services, - in the case of legal entities and natural persons doing business, additionally the Company Registration Number and Tax Identification Number.
2.3.The Operator will use the personal data of the client provided in the "Reservation" exclusively for the contractual relationship concluded between the Operator and the Guest, primarily for the purpose of preparing and providing the performance of the ordered services
2.4.The Reservation is binding for the Guest upon mutual agreement by both parties and is subject to other conditions set out in these GTC, in particular the cancellation conditions set out in paragraph 3
2.5.In the event of failure to meet the conditions for a binding order, the Operator is entitled to unilaterally cancel the order and then inform the Guest about this fact.
Prices, cancellation and payment conditions
3.1.the price is per room, for one night, unless the guest chooses otherwise
3.2.cancellation of a confirmed reservation can also be made only in writing, i.e. by email;the exact method of cancellation of the reservation is determined by the reservation system used for the reservation
3.3.when canceling a reservation that was entered through an external provider (e.g. booking.com), the reservation must also be canceled through this provider, in the manner required by this provider and under the terms and conditions of the reservation
3.4.change of reservation, i.e. transfer of ordered services to another date, is considered a cancellation of the original reservation and is governed by the same regime as cancellation of the reservation
3.5.The operator is entitled to claim for damage resulting from the cancellation or substantial change of the binding Reservation (hereinafter also "Cancellation fee").
3.6. the hotel reserves the right to pre-charge the total amount for accommodation from the guest's presented payment/credit card, if the terms and conditions of the given reservation so stipulate
3.7.In case of guest's failure to show up on the reservation date, the reservation is canceled and the hotel is entitled to charge the costs according to the cancellation conditions of the given reservation.
3.8.The amount of the Cancellation Fee is: 100% of the total price of the Reservation, if the Reservation was canceled 5 or less days before its start
3.9.The Operator does not provide any refunds for unused ordered services unless otherwise agreed.
3.10.In the event of the Guest's absence from an additionally booked service during the stay in the Establishment (e.g. wellness service), the Operator is entitled to apply a cancellation fee of up to 100% of the price of such service.
3.11.Refunds for a canceled stay according to the cancellation conditions will be made to the bank account from which the payment was sent.If the payment was made via a payment gateway, the payment will be returned to the account you provide when canceling.
3.12.Refunds for cancelled stays will be made within 3 business days according to the cancellation conditions.
3.13.The accommodated guest has the right to submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority.
The Czech Trade Inspection Authority is a supervisory authority exercising supervision over consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations.The website of the Czech Trade Inspection Authority is www.coi.cz.
In accordance with the provisions of Section 1837 letter j) of Act No. 89/2012 Coll., the Civil Code, the accommodated guest as a consumer does not have the right to withdraw from the contract.